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Frequently Asked Questions

Products

Ordering

Shipping

Products

What’s the difference between diameter and circumference?

Diameter and circumference are two ways to measure a circular object.

Diameter is the distance through a circle, a straight line from any one point on the outside, through the center to the opposite side.

Diameter

Circumference is the distance around a circle, starting at any fixed point, going around the outside and returning to the same point.

Circumference

Imagine taking an trip around the world, starting and ending at the same place. The distance traveled would be the circumference of the earth. Now imagine tunneling through the center of the earth coming out again on the opposite side. This distance would be the diameter of the earth.

Below are the conversions from diameter to circumference for our dilators:

Diameter Circumference

1/2 inch 1.6 inch

3/4 inch 2.4 inches

7/8 inch 2.7 inches

1 inch 3.1 inches

1-1/8 inch 3.5 inches

1-1/4 inch 3.9 inches

1-3/8 inch 4.3 inches

1-7/16 inch 4.5 inches

1-1/2 inch 4.7 inches

1-5/8 inch 5.1 inches

How do I use my dilators?

Dilator usage can vary depending upon the condition that they are prescribed for. There are several links on our Resources page that address dilator usage, but we strongly recommend that you consult with a therapist or medical professional before beginning any type of treatment.

What lubricant should I use with my dilators?

Any water-based lubricant designed for sexual activity can be used with our dilators. DO NOT use any silicone-based lubricant, especially with the silicone dilators.

How can I clean my dilators?

Wash the dilators with warm water and mild soap. Pat dry and allow to fully air dry before storing them. We recommend that you store your silicone dilators wrapped in a clean cotton cloth; GRS dilators can be stored in the supplied storage pouch. Never soak your dilators in alcohol or sterilizing solutions containing alcohol, especially with the rigid plastic or GRS dilators. Soul Source dilators may be wiped with an alcohol-based solution, but be sure to rinse off any residue before storing them.

Can dilators be sterilized by autoclave or boiling?

GRS and Rigid Plastic dilators can NEVER be boiled or autoclaved.

Silicone dilators may be sterilized by boiling for 15 minutes or by autoclave. If you have a problem with yeast infections, you may add two tablespoons of vinegar to two quarts of water for boiling.

What are Soul Source dilators made of?

Soul Source silicone dilators are hand-cast using 100% silicone rubber. Silicone rubber is flexible and resilient with a texture that resembles body tissue. Our GRS and Rigid Plastic dilators are hand cast using polyurethane plastic for situations where a rigid dilator is needed. For quality assurance, all of our dilators are inspected, washed, and sealed before shipping.

Where are Soul Source dilators manufactured?

All of our dilators are manufactured in the United States with materials produced in the United States.

Why are your GRS dilators curved?

Soul Source GRS dilators were designed by a leading GRS surgeon to address the specific anatomical needs of GRS patients.

What is the difference between a dilator and a sex toy?

Sex toys are designed to provide sexual stimulation. Some vibrate; some are anatomically correct to resemble a penis. Dilators are therapeutic devices and can be used without the need for sexual stimulation. Sexual pleasure is not its purpose, the key is to use it as prescribed.

Are dilators covered by my medical insurance?

Soul Source does not handle insurance claims directly. Reimbursement may be available for dilator purchases, depending on your particular medical insurance policy. If you have a prescription for dilator usage from a medical professional, you may be able to submit a claim. Check with your insurance provider to see if you have coverage.

Ordering

Is there special pricing for bulk orders to health care providers and medical facilities?

Yes, Soul Source does ship bulk orders to hospitals and clinics. Contact us for more information or to set up an account.

How can I pay for my order?

Our website uses a secure, encrypted checkout that will accept all major credit or debit cards. You can also use PayPal, which will allow you to pay directly from your PayPal account. If you prefer to order by phone, you can call us at (888) 325-5870 during our normal business hours.

How can I pay without using a credit card?

If you prefer to pay by check or money order, you can call our office at (888) 325-5870 to have an ordering brochure mailed to you.

Can I return my dilators if I decide not to use them?

Unfortunately we cannot accept any dilator returns due to health regulations. If you think that your dilator may be defective or if feel you may have received the wrong product, or are unhappy for any reason, please contact us to make special arrangements.

Shipping

How are your orders packaged?

All of our orders are discretely packaged in plain boxes. For orders being shipped to addresses in the USA the return address only shows as Soul Source Therapeutic Devices, and there is never any description of the contents. Due to US customs regulations, international orders require a description of the contents. We will always use a generic description such as “durable medical goods”.

How are your orders shipped?

All domestic Soul Source orders are shipped via US Postal Service Priority Mail. International orders are sent using US Postal Service Priority International Mail. Contact us if you need to arrange for expedited shipping or to use a different carrier.

Will there be any customs charges or duties on international orders?

Customs, taxes or duties can vary greatly for different countries and are the responsibility of the recipient.