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Returns & Privacy Policy

Return Policy

Due to the nature of our products, Soul Source DOES NOT accept returns on any of our products, with the only exception being if your product is defective.  If you feel your product is defective, you should ship it back to us with a description of the defect.  If, after our inspection, we determine that there is a manufacturing defect, a replacement product will be shipped out to you.

If you are returning a defective product, your item must be clean, stain-free, and dry before you ship it. We will not handle any items that are stained or damp on arrival, no exceptions. If the products we receive are are stained or damp they will be returned to you at your expense. To be sure that your products are in acceptable condition, please inspect them carefully before shipping them to us.

Please note that Soul Source is not responsible for damage to the item due to the normal “wear and tear” of the product materials after prolonged usage. We are also not responsible for damage to an item caused by improper care, abuse, or misuse. You are solely responsible for understanding how to care for the items you purchase. If you have any questions, please feel free to ask. We are always here to help!

Privacy Policy

We at Soul Source value your privacy and personal information. Soul Source will not release or sell any of your personal information to any individual or outside company for any reason unless required to do so by a court of law. Personal information includes your email address, street address, phone number, order history, or any other information you have provided to us.

Forms of Payment

We accept Visa, MasterCard, Discover Card and American Express.

Promotional Offers Policy

All codes for coupons, discounts, promotional offers, or free shipping offers you may receive on behalf of Soul Source must be entered into the shopping cart at time of purchase during the checkout process, no exceptions. The timing and delivery of these offers is at the complete discretion of Soul Source.

Customer Service

Here at Soul Source, we are dedicated to providing our customers with world class customer service. If you have a question about any of our products, your order, or anything vaginal dilator related we want to hear from you. Please feel free to message us on our ‘Contact Us’ page and we will get back to you within 3 business days. Our goal is to make sure that you are happy with your shopping experience, and that you know how to use and take care of all of the products you purchased. If we have made a mistake with an order, we will gladly work with you to resolve the issue.

Security

If you choose to pay via credit card, your credit card number is safe because we do not store the number online or in any online database. We use a secure 128bit SSL certified connection for all transactions.